Policies

Everything you are entitled to, written out.

Ten pages covering who is selling to you, what happens when something goes wrong, and what we do with your data. Italian consumer law governs all of it, and the court of your own place of residence has exclusive jurisdiction.

Right to withdraw: 14 days from delivery, no reason needed
Statutory guarantee: 2 years of conformity cover
Refund window: Within 14 days of the return arriving
Free shipping: Orders above USD 199
Maximum delivery time: 30 days where no date is agreed
Currency: All prices in US dollars (USD)

Legal notice

Note legali

Who is selling to you: registered name, registered office and registration data.

Terms and conditions of sale

Condizioni di vendita

How a contract is formed, what you pay, how promotions work, how payment is secured, and what we do not sell.

Right of withdrawal and cancellation

Diritto di recesso

Fourteen days to withdraw without giving a reason, the statutory withdrawal form, and how a cancellation is handled.

Shipping, delivery and returns

Spedizioni e resi

Destinations, carriers, timescales, rates, duties, and the step-by-step return process.

Refund and dispute policy

Rimborsi

When a refund is due, how much of it, how long it takes, and how to dispute an outcome.

Statutory guarantee of conformity

Garanzia legale

Two years of conformity cover, what counts as a defect, and what counts as wear.

Materials and construction disclosure

Materiali e struttura

The rules we hold ourselves to on interlining, down, animal-derived parts and water-repellency claims.

Privacy notice

Privacy

What we collect, why, for how long, who sees it, and how to exercise your rights.

Cookie notice

Cookie

Every cookie we set, what it does, how long it lasts, and how to withdraw consent.

Contact

Contatti

Email, telephone, registered address and a written enquiry form.

If we cannot resolve it

Three routes that do not involve us

Write to support@leclothing.shop first — almost everything is settled there. If it is not, you are not left with only our answer.

European ODR platform
The European Commission’s online dispute resolution platform is open to any consumer resident in the EU: https://ec.europa.eu/consumers/odr
Chamber of commerce mediation
A mediation request may be filed with the chamber of commerce for the province of Milan under Italian legislative decree 28/2010.
AGCM
Unfair commercial practices may be reported to the Autorità Garante della Concorrenza e del Mercato.