Spedizioni e resi

Dispatch

• Orders placed before 13:00 CET on a business day are dispatched the same day. Orders after that, or at a weekend or Italian public holiday, go the next business day.
• Every parcel is sent on a tracked, signature-required service. You receive the tracking reference by email at dispatch.
• We ship from a single facility in Italy. Sets ship as one parcel where the garments fit together and as two where they do not; you are charged shipping once either way.
• We do not ship to post office boxes or to freight-forwarding addresses. See the restrictions at the foot of this page.

Rates

Rates are per order, not per garment, and are shown before you confirm. All amounts are in US dollars (USD).

Destinations and times

Times below are counted from dispatch, in business days, and exclude any hold at customs.

If your country is not listed, write to support@leclothing.shop before ordering and we will tell you honestly whether we can reach you and what it will cost.

The statutory delivery limit

Where no delivery date is agreed, we deliver within 30 days of the contract being formed. If we miss that, you may give us a further reasonable period and, if we miss that too, cancel and be refunded in full without delay. This is article 61 of the Italian Consumer Code and it applies whatever the estimates above happen to say.

Duty and import tax outside the EU

Orders shipped outside the European Union go delivered duty unpaid. You are the importer of record. The destination country assesses import duty and local sales tax and the carrier collects it from you, usually on delivery, sometimes with a small handling fee of their own. We cannot calculate those charges in advance and we cannot pay them for you.

If a parcel is refused at customs or abandoned and comes back to us, we refund the goods value less the outbound carriage we actually incurred. If it is destroyed by customs rather than returned, we cannot refund it — which is why the import-permit warning below matters.

If a parcel is late, lost or damaged

• Late. Tell us and we will chase the carrier the same day. If tracking has not moved for seven business days we treat the parcel as lost and reship or refund at your choice.
• Lost. Risk stays with us until you take possession, so a parcel lost in transit is our loss and not yours. You get a replacement or a full refund; you choose which.
• Damaged. Photograph the outer packaging before you open it if you can, and send us the pictures. We do not ask you to refuse the delivery and we do not require the carrier’s damage report before we act.

Returns, step by step

1. Email support@leclothing.shop with your order number and which garments are coming back. Within 14 days of delivery you do not need to give a reason at all.
2. We reply within one business day with a return reference and the return address. Put the reference on the outside of the parcel so it does not sit unidentified in goods-in.
3. Send it within 14 days of telling us, using any tracked carrier. Keep the proof of posting — it is what starts the refund clock if the parcel goes astray.
4. We inspect on arrival, normally the same day. We check the three things listed under right of withdrawal: hang tag attached and uncut, no scent or cosmetic marks, no sign of outdoor wear.
5. We refund within 14 days of the goods arriving. See the refund policy.

Who pays return carriage

• You do, when you have simply changed your mind. Typically USD 12 to USD 30 within the EU and more from further away.
• We do, when the garment is faulty, not as described, or not the item you ordered. We send a prepaid label. This is not limited to the withdrawal window — it runs for the 2 years of the statutory guarantee.

Exchanges

We do not process exchanges as a single transaction, because holding your money against an unconfirmed size costs you the protection of a clean refund. Return the garment for a refund and place a new order for the size you want. If you tell us you are doing so we will hold the size for you for seven days.

Restrictions

• We do not ship to any territory subject to EU restrictive measures, nor to any person or entity named on an EU or UN sanctions list.
• Goose and duck down (line E) and goat suede (D-05) are animal-derived. Some territories require an import permit or a veterinary declaration for animal-derived textiles. Where an import permit is required and you do not hold one, we will cancel the order and refund it in full rather than ship a parcel that will be seized.
• We do not ship to freight-forwarding addresses, because we cannot evidence delivery to the buyer and cannot honour the return process from one.
• We do not ship to post office boxes. Every order is sent on a signed service.