Rimborsi

When a refund is due

How long it takes

• We issue the refund within 14 days of receiving the goods back, or of receiving your evidence that you sent them, whichever comes first. In practice it is usually issued the day the parcel is inspected.
• Once issued, the money takes a further three to ten business days to appear, depending on your bank. That part is outside our control and we cannot accelerate it.
• A refund cancelled and reissued for any reason restarts the bank’s clock but not ours — the 14-day obligation is measured from the original trigger.

How it is paid

Refunds go back by the same means you used to pay, to the same card or account. We cannot send a refund to a different card, to someone else’s account, or as a bank transfer, because doing so would break the audit trail that protects both of us against fraud. You are never charged a fee for a refund.

We do not offer store credit in place of a refund, and we will not offer you a voucher instead of your money.

Partial refunds

• Return part of an order and you are refunded for the items returned. If the remaining order then falls below USD 199, we do not retrospectively charge you the shipping.
• Where a discount code applied, you are refunded what you actually paid for the returned item after the discount, not its undiscounted price.
• Return part of a set and that piece is refunded at its individual price rather than at its share of the set price. Return the whole set and the whole set price comes back.
• Where you chose express shipping and then withdraw from the whole order, we refund the standard rate. The difference paid for expedited carriage was a service you asked for and received.

Deductions, and the only case where we make one

Article 57 of the Italian Consumer Code lets a trader reduce a refund where the consumer has handled the goods beyond what is necessary to establish their nature, characteristics and functioning. That is the only ground on which we ever deduct anything.

In practice it means a garment that has been worn rather than tried on — hang tag cut, scent or cosmetic marks, or visible outdoor use. The full test is on the withdrawal page.

If we intend to deduct, this is what happens, in this order:

1. We photograph what we found and email you the photographs, before deducting anything.
2. We tell you the amount and how we arrived at it. The deduction reflects the actual diminished value, not a flat percentage and not a restocking fee — we do not charge restocking fees.
3. You may reply and disagree. Nothing is finalised for seven days while you do.
4. If you would rather have the garment than the reduced refund, we send it back to you at our cost, not yours.

Chargebacks and payment disputes

If something has gone wrong, please write to support@leclothing.shop before raising a dispute with your card issuer. Not because a chargeback is illegitimate — it is your right and we will not penalise you for it — but because we can usually settle it in a day, whereas a chargeback takes weeks and locks the funds while it runs.

Where you do raise one, we will respond to your issuer with the order record, the tracking and the delivery signature, and we will send you the same evidence at the same time so you can see exactly what has been said about your order.

We do not blacklist customers for raising disputes, and a dispute does not affect your right to withdraw or your statutory guarantee.

Unauthorised transactions

If you see a charge from us that you did not make, contact your card issuer first — they can block the card immediately, which we cannot — then tell us at support@leclothing.shop. We will stop any pending dispatch, cancel the order and cooperate with your issuer’s investigation. We never see or store your full card number, so any investigation goes through them.

If you disagree with our decision

Reply to us first and ask for the decision to be reviewed; a different person will look at it. If you are still not satisfied, three routes are open to you that do not involve us at all, and they are listed on the policies page: the European ODR platform, mediation through the chamber of commerce for the province of Milan, and a report to the AGCM.