Diritto di recesso

The right, in one paragraph

You have 14 days from the day you — or a third party you named, other than the carrier — take physical possession of the goods to withdraw from the contract without giving any reason. Where an order is delivered in several parcels, the period runs from the day the last parcel arrives. This right comes from articles 52 to 59 of the Italian Consumer Code, implementing directive 2011/83/EU.

If we fail to tell you about this right, the period is extended by twelve months. This page, the order confirmation email and the checkout page all carry the information, so the ordinary 14 days apply.

Cancelling before dispatch

You do not need the withdrawal procedure for an order that has not shipped. Write to support@leclothing.shop with your order number. If the parcel has not left us we will stop it and refund the whole amount, including the shipping you paid, with nothing deducted.

How to withdraw after delivery

1. Tell us within 14 days of delivery. Email support@leclothing.shop or telephone +39 334 591 2638. Any unambiguous statement is enough — you may use the form at the bottom of this page, but you are not obliged to.
2. We reply within one business day with a return reference and the return address.
3. Send the garment back within 14 days of telling us. Sending it within that window is what matters; it does not have to arrive within it.
4. We refund within 14 days of receiving the goods back, or of receiving evidence that you sent them, whichever is earlier. See the refund policy for method and timing.

The condition the garment must be in

You are entitled to handle the goods as you would in a shop — to establish their nature, characteristics and functioning. Trying a coat on indoors, in front of a mirror, over the clothes you intend to wear under it, is exactly that. Wearing it outdoors is not.

We apply a single, published test, and we apply it the same way to a USD 148 chore jacket and to an USD 888 cashmere coat:

• The hang tag is still attached and its cord is uncut. This is the single clearest signal, and it is the one we look at first.
• No scent and no cosmetic marks. Perfume, aftershave, smoke, deodorant transfer and foundation on a collar are all traces of wear rather than of trying on.
• No sign of outdoor wear. Road grit in a turn-up, rain marks, salt lines at a hem, pilling under a bag strap, scuffed cuffs.

A garment that passes those three is a return, full stop, whatever it cost. A garment that fails one of them has been used beyond establishing its nature, and we may reduce the refund by the amount the value has actually diminished. If we do that we will write to you first, say precisely what we found, and give you the option of having the garment sent back to you instead at our cost.

Please return the garment in its original packaging where you still have it, on a hanger or folded as it arrived. Packaging is not a condition of the refund; it just protects the garment on the way back.

Who pays for the return

• You pay the direct cost of returning the goods. Within the EU that is typically between USD 12 and USD 30 depending on origin and garment weight; outside the EU it is higher. You may use any carrier you like. We strongly suggest a tracked service, because until the parcel reaches us the risk is yours.
• We pay when the fault is ours. If the garment is faulty, not as described, or not what you ordered, we send a prepaid label and you pay nothing. That is a conformity matter under the statutory guarantee rather than a withdrawal, and it is not limited to 14 days.
• Outbound shipping is refunded. When you withdraw from the whole order we refund the standard shipping you paid. If you chose express, we refund the standard rate — the difference is the cost of a service you asked for and received.

Partial returns and sets

You may withdraw from part of an order. A set may be returned whole or in part; returning one piece of a set refunds that piece at its individual price rather than at its share of the set price, because the set price only exists for the whole set. Return the whole set and the whole set price comes back.

Exceptions

The withdrawal right does not apply to goods made to the consumer’s specification or clearly personalised. Nothing we sell falls into that exception. Every garment on this site is a standard ready-to-wear size, we do not alter garments, and the size-recommendation service is advice about which standard size to buy — it does not make the garment personalised and does not affect your right to withdraw.

Modulo di recesso tipo

Allegato I, parte B, del Codice del Consumo — statutory withdrawal form

Complete and return this form only if you wish to withdraw from the contract. You are not required to use it; any clear statement works just as well.

Effect of withdrawal

If you withdraw, we reimburse all payments received from you, including the standard delivery cost, without undue delay and in any event within 14 days of the day we are informed. We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent them, whichever is earlier. Reimbursement uses the same means of payment you used, and it will cost you nothing.